Frequently Asked Q&A . . .
Some of the most common questions we get asked...
How long does a car wash take?
Because we are a hand car wash, we do admit that we take a little longer than your typical "Soft Scratch" automatic washes. And since we stress quality over quantity, our goal has always been, since day one, to be the best and not to be the fastest wash.
With that said, our Full Service Hand Wash (our standard interior/exterior wash) usually takes about 20-30 minutes. Extra services mean more time, so if you need a little extra scrubbing, be sure to plan accordingly. You can always leave your car with us while you grab a coffee, lunch, a workout, or get a little shopping done.
Also, our shop is generaly busiest on Friday's and Saturday's. Therefore, your wash might take a little longer during these busy times. We are open Monday - Friday from 8:00 am to 6:00 pm and Saturday's 8:00 am to 5:00 pm, so swinging by before or after work will make it more likely for you to get in and out pretty quickly.
Why does Uptown's cost more than other car washes?
In the simplest of terms,
Good Work Ain't Cheap and Cheap Work Ain't Good.
Uptown's might be a little pricier than some other washes out there, but we are convinced that when you see the quality of our work and the level of our service, you'll be assured it was worth it.
A few reasons we need to charge what we do:
An average of five crew members will work on your car when you have it washed at Simon's. Our crew members are paid an hourly wage vs. payment per car, which is how most hand car washes pay their employees. Therefore their incentive is to do the best job possible, and not to push cars out as fast as they can.
Simon's cleans each and every wash mitt and towel between uses, which means a dirty cloth will never touch your car.
We use only premium car care products on your car, including Zymol, Meguiar's, 3M, P21S and Lexol.
What makes Uptown's Different than other car washes?
First and foremost, we focus on providing the best quality service we can, using the best products available. We don't have the capacity to do as many cars as some of our competitors can, but we're okay with that!
Uptown's is unique in lots of ways, but one thing that makes us really special is that we use only freshly washed scratch-free mitts and towels on your car. Some other car washes reuse their mitts and towels. This is bad because dirt, grit and rocks can get trapped with repeated use, which can scratch the finish of your car.
We also use a pH-balanced soap that is sprayed directly on your car with a foamer. Instead of the reused soap you see in buckets at some other car washes, using a foamer ensures a new and clean lather all over your car.
Comfort is key when you're waiting for your car, so we have tricked our waiting room with comfy tables and chairs, free coffee and tea, WiFi, and a fabulous magazine selection.